1. Where do you ship?
We ship all over India. However, for certain remote locations, serviceability depends on the product that you select and the coverage of our delivery partners. To be sure, enter your delivery pin code on the product page to check serviceability in your location.
2. Are there any additional delivery fees?
No, we don’t charge any additional delivery fees on any of our products.
3. Do you have a warranty for your products?
We give a warranty of up to 5 years on our products.
4. Is cash-on-delivery available?
No, as of now, we don’t have cash-on-delivery as an option. All orders are prepaid. However, if there is any issue with your product, we are here to replace it or refund the amount.
5. Furniture and décor are expensive! Do you have EMIs or other financing options available?
Yes, EMI options are available. Upon checkout, you can choose the EMI option depending on the credit card you are using. We also have financing options for orders worth INR 1 lakh and above. To enquire about this, send us an email at wecare@discernliving.com or call us at +919699316905 and let us know that you are interested in our financing options for your order.
6. How do I cancel an item or order?
If you have placed an order and wish to cancel, be sure to get in touch with us within 24 hours on this number +91 9699316905 or you can write us on wecare@discernliving.com post that, items, once ordered, cannot be canceled. If there is any issue with your product, we shall immediately replace the item or refund your money. Please refer to our Returns Policy for more details.
7. How long will it take for my order to arrive?
You can check the estimated arrival date by entering your pin code while you place the order.
8. Can I add items to an existing order?
Unfortunately, you cannot add items to existing orders. However, you can place a new order on our site.
9. What methods of payment do you accept?
Discern Living accepts payments from Visa, MasterCard, American Express, UPI, Wallets and PayUmoney.
10. How do I apply a coupon code to my order?
On checkout, you can enter your coupon code under the ‘Order Summary’ section. Once entered, click on ‘Apply Coupon’.
11. Can I shop by brand and by category?
Yes, you can shop by brand and by category.
12. How do I initiate a return?
We try our best to help our customers with returning the product. You can get in touch with us on +919699316905 and your return will be initiated in 4 to 5 business days.
13. I received the wrong item. What should I do?
Your satisfaction is our top priority, and we want your shopping experience to be the best. We will replace the item if it is still available or issue a full refund.
14. received the wrong item. What should I do?
Your satisfaction is our top priority, and we want your shopping experience to be the best. We will replace the item if it is still available or issue a full refund.